What To Do When My Cloud Won’t Connect

With the advent and evolution of the technologies, people’s life has become more convenient than ever. These technologies offer many benefits and one of those is the cloud technology. When we are talking about cloud technology, the first thing that comes to mind is My Cloud which is a seamless and easy to use storage device with personal cloud. By using My Cloud technology, you can simply connect it with the Wi-Fi and save all the essential digital content in one place.

But if you are here, then it is safe to ask – are you facing issues while connecting My Cloud? Then you are not alone. No technology is completely perfect and so is this one. There can be several reasons why you cannot connect the My Cloud devices. If you are wondering what to do when My Cloud will not connect, you are at the right place. Keep on reading.

WHAT SHOULD YOU DO?

When My Cloud is not connecting, it can be a quite an issue for the users. It works as a perfect centralized solution for backing up all your files, videos and photos. So, you need to take a few steps if your My Cloud is not connecting properly. Here are some of the effective methods that can help –

METHOD #1: RESET YOUR NETWORK

One of the most important factors that can affect the success of a stable connection with My Cloud is network. Hence, you need to ensure that the network is completely perfect. If there is an issue, consider to reset the network. For that, you have to follow these steps:

* Go to Windows Settings and then click on ‘Network & Internet’
* Select the option ‘Status’ from the left-hand side panel
* An option called ‘Network Reset’ will appear and you have to click on it
* Confirm the same when it asks for the permission

As you confirm, the network will be reset. Setup the network again and try to connect your My Cloud. Hopefully, this method will work. If not, try other methods.

METHOD #2: MAKE MODIFICATION IN REGISTRY

If the first method fails, then you have to make some simple adjustment to the registry. This can help you in solving the issue effectively. But make sure to be extremely careful while performing this method as registry modification can be very risky. So, here are the steps to be followed:

* First you need to open the dialog box of ‘RUN’ by simply pressing ‘Windows and R’ together
* Now, you have to type the word ‘regedit’ in that dialog box and press ‘OK’
* Once you do that, it will open your Registry Editor
* After the registry editor is opened, you have to click on HKEY local machine
* Several options will appear and you have to choose ‘SYSTEM’
* From there, choose current control set and then services
* Finally you have to click on Lanman Workstation
* After the Lanman Workstation is opened, you have to create a completely new DWORD and name it as ‘AllowInsecureGuestAuth’ on the right-hand side
* Now, click on ‘AllowInsecureGuestAuth DWORD’ that you have just created and set the new value of it to 1

Once you have done this, try to reconnect your My Cloud with the home Wi-Fi for seamless functioning. But as mentioned above, this process is quite complicated. So, make sure that you are not missing any step or not doing anything extra. Just follow the steps that are mentioned above to get it done.

METHOD #3: UPDATE YOUR CREDENTIAL LIST

If the above two methods don’t work for you, then you have to try this third method. In this method, we will help you about how you can add My Cloud into your credential list. To do that, you need to follow these steps meticulously:

* First of all, you have to open ‘Control Panel’ of your computer
* Now, click on the option ‘User Accounts’ and then on ‘Credential Manager’
* You will see an option called ‘Windows Credential’ and click on it to continue
* Now, you have to select the option named ‘Add a Windows credential’
* There will be a box located behind ‘Internet or Network address’
* You have enter the name of your My Cloud device here to add it to your credential list
* Make sure to type the right username as well as the password in the right boxes
* After that, click on ‘OK’ and confirm it

After this, your My Cloud device will be completely added to the Credential list after some of the operations is done successfully. You have to restart your computer and start to back up the task again.

METHOD #4: CONTACT THE MY CLOUD SUPPORT TEAM

If none of these above three methods have worked for you, then you will not able to perform the backup task. It is time for you to contact the support team of WD My Cloud. Once you contact them, a customer support executive will attain you and listen to your problems. You have to clearly explain the problem you are facing and what all you have already tried. Once you have explained everything, they will assist you and try to provide an effective solution to the problem. Make sure that you are contacting the customer support team through their official website or contact number. Do not trust any other contact information available anywhere.

CONCLUSION

Technologies and devices can often encounter some issues. If your My Cloud is facing the same and you are not being able to create a backup, then the problem is with the connectivity. Hopefully, the methods we have mentioned above will help you to find a perfect solution to your issues regarding the connectivity of My Cloud. There are many people who often face the same issue and often ask about what to do when My Cloud is not connecting. It can be quite frustrating! If the problem continues even after the first three methods, then you need to contact the customer care service.